Managed Services
At IDMEXPRESS, we provide a comprehensive suite of Managed Services to handle all aspects of your Identity & Access Management needs. Our team of experts will take care of the day-to-day operations, monitoring, and administration of your IAM infrastructure, allowing you to focus on your core business activities. With our Managed Services, you can rest assured that your IAM system will be running smoothly and efficiently, with timely user provisioning and deprovisioning, ongoing system enhancements, security patch management, and regular performance optimizations. We provide proactive monitoring, timely incident response, and continuous system maintenance to ensure a secure and reliable IAM environment for your organization. With our Managed Services, you can achieve maximum efficiency, scalability, and peace of mind, knowing that your IAM system is in safe hands.
The IDMEXPRESS Identity-as-a-Service (IDaaS) Methodology
As part of IDMEXPRESS' Managed Services offering, we provide a range of dedicated resources to ensure the smooth and effective implementation of Customer IDaaS (Identity-as-a-Service). Our team consists of dedicated full-time employees who are committed to delivering exceptional service and support. In addition to our full-time staff, we may also leverage contractors, with the permission of customer security, to address tactical needs as they arise.
To provide a global perspective and round-the-clock coverage, our resources are blended, with both India based and North America based team members. This diversity allows us to leverage the strengths and expertise of different regions while ensuring seamless support throughout the day.
For escalated issues and troubleshooting, we offer access to subject matter experts who possess deep knowledge and experience in all facets of Identity & Access Management. Our teams are available to provide guidance, resolve complex challenges, and ensure optimal performance of the Customer IDaaS solution.
To further enhance the efficiency and effectiveness of our services, we provide two additional resources in each resource bucket. These resources are included in the cost submitted to the GPS (General Purpose Services), ensuring transparency and predictability in pricing.
With our comprehensive suite of IAM resources, IDMEXPRESS is well-equipped to deliver top-notch support and drive the success of your Customer IDaaS implementation.
